Privacy Policy for Lucky Green Casino

Effective Date: 1 June 2026

Welcome to Lucky Green Casino. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in Australia. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Identification Information: Name, date of birth, email address, phone number, residential address, and other identifiers.
Account Information: Username, password, transaction history, and account preferences.
Payment Information: Credit/debit card details, bank account information, and billing address.
Technical Data: IP address, browser type, operating system, device information, and usage data.
Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services, including account registration, verification, and customer support.
To process transactions and payments securely.
To comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
To improve our website, services, and marketing efforts.
To communicate with you about updates, promotions, and important information.
To detect, prevent, and address fraud, security breaches, and other harmful activities.

3. Disclosure of Your Information

We do not sell your personal information. However, we may disclose your information in the following circumstances:

To our trusted service providers and partners who assist us in operating our business, subject to confidentiality agreements.
To comply with legal obligations, law enforcement requests, or regulatory authorities.
To protect and defend the rights, property, or safety of Lucky Green Casino, our users, or others.
In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Under Australian privacy laws, you have rights regarding your personal information, including:

The right to access and obtain a copy of your personal information.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data, subject to legal and contractual restrictions.
The right to object to or restrict certain processing activities.
The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertising. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside Australia. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Children’s Privacy

Lucky Green Casino does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The updated policy will be effective as of the date posted at the top of this page.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Lucky Green Casino Privacy Team
Email: [email protected]
Phone: +61 2 1234 5678
Address: 123 Green Street, Sydney, NSW 2000, Australia

Thank you for trusting Lucky Green Casino with your personal information. We are committed to protecting your privacy and providing a safe and enjoyable gaming experience.