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Responsible Gambling at Lucky Green Casino

At Lucky Green Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Lucky Green Casino operates under a strict responsible gambling framework in compliance with Australian consumer protection standards and the guidelines set by the relevant regulatory authorities. We actively promote responsible gambling practices and work to prevent problem gambling, underage gambling, and gambling-related harm across all our platforms.

Our responsible gambling program is regularly reviewed and updated. This page reflects our current policies as of June 2026.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Find it difficult to stop or cut back on gambling
  • Gamble to escape stress, anxiety, or depression
  • Lie to family or friends about how much you gamble
  • Borrow money or sell possessions to fund gambling
  • Feel restless or irritable when trying to reduce gambling
  • Chase losses in an attempt to win back money
  • Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.

Self-Assessment

Not sure if your gambling is becoming a problem? You can take a free, confidential self-assessment test through the following Australian support services:

Responsible Gambling Tools at Lucky Green Casino

We provide a range of tools to help you manage your gambling activity. All tools are available directly through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and require a 7-day cooling-off period when increased, to ensure you have time to reconsider.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the period resets.

Session Time Limits

You can set a maximum session duration. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent during your current session. These pop-up notifications help you stay aware of your gambling activity.

Cooling-Off Period

If you feel you need a short break, you can activate a cooling-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you need a longer break, you can self-exclude from Lucky Green Casino for a minimum period of 6 months or permanently. During self-exclusion:

  • Your account will be suspended and you will not be able to log in
  • You will be removed from all marketing communications
  • Any pending bonuses will be forfeited
  • Your remaining balance will be returned to you

To activate self-exclusion, contact our responsible gambling team at [email protected] or via live chat available 24/7.

National Self-Exclusion — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be done for periods ranging from 3 months to a lifetime.

Register with BetStop — Australia's National Self-Exclusion Register

Protecting Minors

Lucky Green Casino strictly prohibits gambling by anyone under the age of 18. We implement robust age verification procedures at registration and reserve the right to request additional identity documents at any time. If we suspect that a minor has accessed our platform, the account will be immediately suspended pending investigation.

We also recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

Support Organisations in Australia

If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24 hours a day, 7 days a week through the following Australian services:

Tips for Gambling Responsibly

  • Set a budget before you start and stick to it
  • Only gamble with money you can afford to lose
  • Never chase your losses
  • Take regular breaks during your gaming sessions
  • Do not gamble when you are stressed, upset, or under the influence of alcohol
  • Balance gambling with other leisure activities
  • Keep track of the time and money you spend gambling
  • Treat gambling as entertainment, not as a source of income

Contact Our Responsible Gambling Team

Our dedicated responsible gambling team is available 24/7 to assist you with any concerns, to activate account restrictions, or to provide guidance on available support services.

  • Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon on our website
  • Phone: 1800 000 000 (toll-free within Australia, available 24/7)

All responsible gambling requests are treated with the highest level of confidentiality and are processed promptly by our trained support staff.

Last updated: June 2026. Lucky Green Casino is committed to continuously

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